FREQUENTLY ASKED QUESTIONS

Q1. HOW DO I MAKE A PURCHASE?
Shopping at roshe.in is easy:
   If you know what you are looking for, use the CLOTHING, BAGS, SHOES and ACCESSORIES links. You can also shop by browsing directly by designer.
   Once you have found an item, select your size and click on the 'ADD TO SHOPPING BAG' button underneath each item.
   Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page. You can use the 'REMOVE FROM BASKET' link to delete items from your shopping bag.
   Click on 'PROCEED TO PURCHASE' to complete your order.

Q2. Do I need to set up an account to place an order?
Yes. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account which is a fairly easy process.
Register with us and you'll be able to enjoy the following benefits through your Roshe Shop account:
   Track your orders and review past purchases
   Request your return or exchange directly from your account
   Save your address and card details so you can shop even quicker next time
   Manage your account details, address book and email preferences
   To create an account, simply click on 'SIGN IN' and then 'REGISTER NOW' to fill in your details.

Q3. I've forgotten my password. What should I do?
   If you have forgotten your password, click here to change it or follow the 'FORGOT PASSWORD' instructions on the SIGN IN page

Q4. How do I know that the products you sell are authentic?
   As an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic.
   Please note that we are unable to comment on the authenticity of any items not purchased from roshe.in

Q5. Which size should I choose?
  - All products are sold by the international sizing scheme used by the designer. To convert this to your usual size, simply click on the 'size conversion chart' link which you will find on every product page.
   As sizes can vary greatly by designer, we have also provided the actual dimensions of each product for you to compare with your own body measurements. Where an item runs small or large to size, this will be identified within the 'size & fit' tab on every product page.

Q6. Are the colours of products shown on the website accurate?
   While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

Q7. How do I know if an item is in stock?
   All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email roshan_c9@yahoo.in to find out if there is a backorder for that item (you will need to be a registered user).

Q8. Does roshe Shop ship to multiple addresses?
   Unfortunately, you may only ship to one address per order.
   If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders,

Q9. Can I change my shipping address after my order has been dispatched?
   Unfortunately, you may only ship to one address per order.
   If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders,

Q10. can I add items to an existing order?
   Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

Q11. Can I track my order?
   Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS..

Q12. Where is my order?
   We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Roshe's Shop is not responsible for any delays caused by destination customs clearance processes.
   Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS. If you are not registered, sign up now so you can track future orders.

Q13.Why are shipping restrictions applied to some items?
  Due to domestic and international trading agreements and regulations, Roshe is obliged to adhere to particular shipping restrictions.
   We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Roshe's Shop is not responsible for any delays caused by destination customs clearance processes.
  As a result, we are unable to dispatch items made of exotic skins outside of the EU. In addition, some products manufactured in China and fine jewellery of certain compositions, are not allowed to be shipped to some countries.
  If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address. In the case of exotic skins, this would need to be within the EU. For more information, please read our SHIPPING INFORMATION.

Q14.Is my package insured?
  All items are insured against theft and accidental damage whilst in transit from Roshe to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
  If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box..

Q15. What packaging will my order be shipped in?
  Your order will be delivered to you in our luxurious signature black boxes* which not only look fabulous, but make the perfect storage solution!
  *We are unfortunately only able to include one box per order.

Q16. Can I add items to an existing order?
  Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
  *We are unfortunately only able to include one box per order.

Q17. Does Roshe have seasonal sales?
  Roshe Shop, like offline shops, offers seasonal sales. There are links to the SALE page from the CLOTHING, BAGS, SHOES and ACCESSORIES pages in the top navigation bar.
  Please note that Roshe Shop cannot guarantee that its prices will be equivalent or equal to offline boutiques when they go on sale. Also, due to the exclusive nature of our stock, we can't guarantee that an item will still be available for purchase late in the season.

Q18. Does Roshe have seasonal sales?
  Roshe Shop, like offline shops, offers seasonal sales. There are links to the SALE page from the CLOTHING, BAGS, SHOES and ACCESSORIES pages in the top navigation bar.
  Please note that Roshe Shop cannot guarantee that its prices will be equivalent or equal to offline boutiques when they go on sale. Also, due to the exclusive nature of our stock, we can't guarantee that an item will still be available for purchase late in the season.